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For businesses that cannot wait for a defective part to arrive at a depot and undergo testing, this tier sends out a replacement component immediately after remote troubleshooting confirms a hardware fault. 3. On-Site Support Upgrades
If you purchased through a distributor (e.g., Tech Data, Ingram Micro) or a solution integrator:
If the unit is very old, it might be more cost-effective to invest in a new EonStor GS model rather than renewing service on legacy hardware. Summary Checklist for Infortrend Maintenance Check warranty status at least 60 days before expiration. Register new products immediately upon installation.
The Infortrend warranty lookup tool provides several critical pieces of data regarding your hardware: infortrend warranty check
Active contracts grant access to the latest security patches and feature enhancements.
Select your specific region if prompted by the portal interface.
Do not wait for a hardware failure to check your support status. Set automated email or calendar reminders 60 to 90 days before an Infortrend warranty expires. This gives your procurement team ample time to budget for an extension, a TPM contract, or replacement hardware.
Understanding the limitations and processes for specific scenarios ensures there are no surprises. As all warranties have limits, knowing how to proceed when your equipment is no longer covered or when dealing with specific components like drives is important. Input the S/N without spaces
End-users or indirect customers should contact their original reseller or distributor for warranty services. The limited warranty is non-transferable and applies only to the original customer who purchased the product directly from Infortrend.
: Covers basic hardware repair and replacement. This tier typically includes access to software updates and remote help desk support during standard business hours.
Infortrend classifies products into several warranty categories based on their age and condition: Standard Limited Warranty (3 Years) : Covers most hardware defects in material and workmanship. Batteries (2 Years) : Specific two-year coverage for battery components. SSD Products
Absolutely not. Infortrend’s warranty covers hardware replacement only. Always maintain separate backups. Register new products immediately upon installation
: Accelerates recovery by shipping replacement components before you return the defective parts. This minimizes system downtime during component failures.
(Support Ticket) within the portal. You will need to provide your Unit Serial Number for verification by technical support. Infortrend Standard Warranty Terms : Most hardware products come with a 3-year limited warranty : Typically covered for
Optional add-on that must be purchased during the regular warranty period. Important Warranty Conditions