TopStar offers several channel bouquets to suit different preferences and budgets.
Open the SMS app on your Airtel or Zamtel phone. Type the following: ACTIVATE [Your IUC Number] [Decoder Model]
Select the Zambia Exclusive package from the menu options. You may need to enter your account number or smart card number to verify your subscription.
If you experience persistent activation loops, you can contact the TopStar Zambia support team directly for manual backend activation: how to activate topstar decoder zambia exclusive
Enter your and the last 6 digits of your decoder serial number. Reactivation After Payment
Turn on your decoder and ensure it is connected to your antenna or dish. Dial from your Airtel or Zamtel phone. Enter your 11-digit Smart Card Number when prompted.
You can link and activate your decoder by downloading the StarTimes ON app from the Google Play or iOS App Store. Open the app and tap the icon. TopStar offers several channel bouquets to suit different
: An 11-digit number found on the physical card inserted into the decoder slot, or printed directly on the barcode sticker underneath the device.
Follow the prompts to authorize payment via mobile money (Airtel Money, MTN MoMo, or Zamtel Kwacha). Method B: Using Mobile Money Apps Direct Menus
Input your 17-digit Decoder Serial Number (usually found on a sticker underneath the decoder). You may need to enter your account number
Alternatively, send a direct message containing your Smart Card Number to the verified TopStar Zambia Facebook page. Their automated support assistant can instantly queue a refresh signal for your account. Troubleshooting Common TopStar Activation Errors Error Message Likely Cause No Signal / Missing Channels Bad antenna position or loose cable connections.
TopStar Zambia (Look for the verified blue tick; send a direct message with your Smart Card number and phone number).