Hikvision frequently releases new firmware updates for Hik-Connect to fix known bugs, including stream handling errors.
Users on version 6.3.0 and newer have reported this error even when only a single channel is being played back. This is often an issue with the app not "releasing" previous sessions properly Concurrent Viewing: Opening the same NVR on Go to product viewer dialog for this item. and Hik-Connect simultaneously can trigger the limit .
If the system is showing stale playback sessions that won't disconnect (a known bug in older Hikvision units), a reboot will clear all active sessions. and Hik-Connect simultaneously can trigger the limit
| NVR Series | Max Recording Channels | Max Playback Channels (New Firmware) | | :--- | :--- | :--- | | | 4–16 | 4 | | Turbo HD (DVR) | 8–16 | 8 | | I-Series (Pro) | 32–64 | 16 | | M-Series (Deep Learning) | 32–64 | 8 (Dual 4K) or 16 (1080p) | | E-Series (Value) | 16 | 4 |
: Open the device configuration via a web browser or the local menu. Go to Storage/Record > Parameters > Sub-stream . Verify sub-stream recording is active so the mobile app can call on low-bandwidth versions during multi-channel searches. 5. Update Device and Application Firmware Go to Storage/Record > Parameters > Sub-stream
Access your recorder configuration through a web browser or the local interface. Go to > General or System Configuration .
💡 High-end NVRs (e.g., 32-ch with i7 CPU) may support 8–16 playback channels, but this is rare. starting with the simplest solutions.
The "Maximum number of channels under playback reached" error on Hikvision devices, often linked to codes 245416 or 245410, indicates the system has exceeded its simultaneous remote stream limit. This issue is commonly resolved by rebooting the recorder to clear active sessions, reducing the number of cameras viewed, or updating to the latest firmware to manage connection limits. For more details, visit Hikvision Support Portal
This is – it’s a deliberate performance limit in newer Hikvision software/firmware. If you need high multi-channel playback (e.g., 9+ channels), you must move to a video management system (VMS) like HikCentral or Milestone, not the free iVMS-4200.
Follow this systematic approach to resolve the issue, starting with the simplest solutions.