This is the "reverse logistics" process. It involves creating a streamlined process for receiving defective or excess products back from customers. A robust return process is vital for customer retention and sustainability (recycling, refurbishing).
Delivery is the stage often referred to as logistics. This involves coordinating customer orders, scheduling delivery, dispatching loads, invoicing customers, and receiving payments. It relies on a network of warehouses and carriers to move products from the factory floor to the end user. Storing goods safely until they are ordered. fundamentals of supply chain management
This guide gives you a solid foundation. To go deeper, study case studies (e.g., Toyota’s JIT, Amazon’s fulfillment network, Zara’s agile supply chain) and explore simulation tools or free courses (MIT’s SCM micromaster, Coursera, edX). This is the "reverse logistics" process
Increasing customer satisfaction through reliability. 2. Key Components of a Supply Chain Delivery is the stage often referred to as logistics